DOT HINKLEY

SUMMARY

Over twenty years of diverse experience as an IT professional with experience in many aspects of the software life cycle. This includes quality assurance, quality control, tool assessment through implementation, process design through implementation and all types of testing. Over ten years of software automation (design to delivery) using Quality Center, QTP, WinRunner and LoadRunner.  Extensive manual testing.

Responsibilities are for the creation of process and procedures for the testing organization. Focus is on creating training classes, brownbag presentations, templates and checklists. Facilitated and participated in working sessions of tools, templates, process, procedures and best practices.    Created a process (with accompanying documentation) for the following: Test Lessons Learned Process, Technical Review and Inspection Process (TRIP inspections and walkthroughs), Test Case Development Best Practices (Quality Center) and Tools Integration Best Practices (CaliberRM, StarTeam & Quality Center).   Updated process and procedures for the following:  Non-Functional Requirements (CaliberRM & Quality Center), Operation Readiness Testing, Test Design, Testing Foundations, and Quality Center Best Practices including defect flow diagrams and swim lanes.  Performed gap analysis and revised artifacts as needed to comply with CMMI (Capability Maturity Model Integration) and ITIL (Information Technology Infrastructure Library) definitions, process and procedures.  Organization is attempting CMMI III.

Worked on delivery of a new enterprise, web-based health insurance sales and billing administration system.  This product was created by an external software development team and required test expertise from outside of the organization to deliver the product on-time, within budget and with a high level of quality.  Responsibilities included, but not limited to the development and implementation of a regression testing methodology, establish an approach and schedule for release(s) and leading a small testing team accordingly. Activities included, but were not limited to the testing of new requirements, change requests and defect fixes.  Deliverables were a trace-ability matrix, test pans, test scenarios and detailed test cases. Lead effort while participating in test execution, defect management and reporting of results to development and project management. Created trouble tickets for defects, change requests and enhancements as required. Worked with development and project\product management to find a resolution, complete validation and ensure proper migration to production. 

Responsibilities included but not limited to development and implementation of QA methods procedures and best practices (Including TestDirector 7.6, QTP 7.6, WinRunner (including a great deal of scripting and custom feature writing) and LoadRunner 8.0). Activities Included but not limited to requirements, trace-ability, test planning, test case writing and automated testing across all lines of business. Implementation of automation using QTP allowed us to take the regression testing of our largest application from 5-7 days to 3 days. Load testing using LoadRunner and add-ins as needed.

Responsibilities included but not limited to development and implementation of QA methods and practices (Including TestDirector 7.6, WinRunner (including a great deal of scripting and custom feature writing) QTP 7.6 and LoadRunner 8.0). Created and implemented an SDLC (Software Life-Cycle Development) with clearly identified deliverables for Sniffer Business Unit. Process included instructions with attached forms and templates for high level artifacts used during a typical lifecycle. Traveled all over to train employees, hold classes and facilitate kick-off meetings for engineering. Helped open the Bangalore office and establish engineering and QA procedures in that office. Inspection with verification and validation of code, enhancements and defect fixes prior to release. I participated on several start up projects and a few core existing products. 

Implemented an automation process using WinRunner (scripting and custom feature writing), LoadRunner and TestDirector. Development and maintenance of detailed test plans to ensure the accuracy of software. Established benchmarks for product efficiency of operating and user interface response times. Creation of test cases, test data and testing stubs as needed. Documented installation and configuration of software. Responded to inquiries from external users, internal technical resources and sales people regarding product features.  Managed a staff of consultants and employees. Created and implemented a condensed maintenance methodology for testing team.  Core focus was to document requirements, design, build and implement the automation framework.

Chase Manhattan - Consultant

Project & Engagement Management: Helped rebuild project and move from New York, NY to Dallas, TX. Built a cross functional team with both employees and consultants, improved process via project plan and load leveling as well as implementing process, reporting and automation. Analyzed, designed, executed and then reporting of load, stress and performance tests of an enterprise web application program.

Tandem – Consultant

SQP was engaged for the development and implementation, QA methods and practices in one line of business. This includes test planning, test case writing and automation testing. Implemented an automation process using WinRunner (including a great deal of scripting and custom feature writing), QTP and TestDirector in one department and then documented the framework so that it could be deployed. Created an intranet website for status reporting. Created a testing methodology for software quality assurance, prior to creating any test scripts.  Wrote requirements, designed, scripted, tested and implemented an automation framework.

Mannatech – Consultant

Implemented an automation process using WinRunner, LoadRunner and TestDirector for a multi-level marketing company. We were responsible for the testing, verification and validation of an international order entry system. Responsible for the validation of the business processes against use cases and sequence diagrams. Created regression, load and stress test plans. Automated test scripts and created test suites for execution. After automated test suites were executed, the results were emailed to interested parties and defects opened in TestDirector.

GTE-CLEC - (09/1997 to 04/1998) – Consultant

Acted as Quality Assurance Manager for UAT (user acceptance testing).  The telecommunications deregulation enabled GTE to create a start up to bundle their products with other telecommunications companies’ products. In order to make this possible, one large application was created that interfaced with several other telecommunications companies applications used for provisioning and delivery. Managed a staff of consultants and employees. Created the test cases, test plans and reported to management on code coverage and testing progress through the user acceptance process.

Lead role in establishing testing procedures. Responsibilities included: testing software to specifications and documentation, as well as identifying, analyzing, and documenting defects, questionable functions, errors, and inconsistencies as well as providing feedback. Created measurements that identified process improvement areas, level of support required (before, during and after) projects and internal help desk needs.  This was critical in improving productivity in the call center and delivering a high level of quality to customers and end users.

Motel 6 (06/1992 to 08/1996) Business Analyst / Re-Engineering Consultant

Completed the RFP, lead the interviews and served on the team that made the final selection for the Help Desk, Purchasing Department and Accounting Departments. Did the requirements gathering, quality assurance, customer support and training for custom built Guest Relations System, Motel & Regional Office Budgeting Software. Created test plans, generated  and executed detailed test cases. Performed data validation and produced technical documentation for end users.  Performed functional, system, integration and regression testing for large client-server applications.

Designed, created and maintained several databases with front end data entry screens to track coupon offers and marketing expenditures. Reported to management on budget verses expenditures using FoxPro and Lotus 123. Participated in the design of mainframe changes affecting the Marketing Departments and then verified the results of any code changes. Lead role in standardizing testing procedures. Responsibilities included testing programs from specifications and requirements. Identified issues and documented defects or inconsistencies.

EDUCATION

Bachelors of Science in Business Management from LeTourneau University- Longview, Texas in December of 1993

Associates Degree in Applied Arts & Sciences in Information Systems from East field College- Mesquite, Texas in May of 1991

CONTINUING EDUCATION

Mercury Interactive TestSuite, Mercury Interactive - WinRunner, Mercury Interactive – QTP (QuickTest Professional), Mercury Interactive - LoadRunner, How to Supervise & Motivate People, Mercury Interactive Consultant Certification, Myers-Briggs  Types & Interpersonal Relationships, Quality Assurance Best Practices, Software testing in the Real World, Management and Leadership seminars, Essentials of Excellent Customer Service and Keane Productivity Management Training

TECHNICAL DATA

Software: Quality Center, QTP (QuickTest Professional) WinRunner & LoadRunner, MS Office 2000 & MS Office Professional for XP, MS Project 2000, CaliberRM, ClearCase, Rational Tools, MS Query, Documentum, ReflectionX, Hummingbird, Visual Source Safe, HTML, FrontPage, Easy CD Creator, ActiveSync, Sniffer Distributed, Sniffer Professional and Visio.

Operating Systems:  Windows 2000, Windows NT, Windows 98, Windows XP Professional, XP Home Edition, Windows 2000 Professional,  Windows 2000 with some Unix &  Linux.

Databases & Languages: Access, FoxPro, Oracle, DB2 , SQL Server,  Sybase, TSL, C, C++ , Java, VB, VB Scripting,  SQL.

PROFESSIONAL ASSOCIATIONS

WIT (Women in Technology), Help Desk Institute - Local & National and Dallas MUG (Mercury Users Group)